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Our Most Commonly Asked Questions...

• What is your turnaround time on an order?
• What is the difference between your products and "Promotional Products"?
• What about trophies?
• Do you have a rush charge if I need it sooner?
• Where are you located? Can I come pick something out?
• What do you charge for engraving?
• But I would really like my logo on the piece! Can you do it?
• Is there a way to see a proof before you start engraving?
• I'd like to setup an account and have you bill me.
• How does your online payment system work?
• Is everything on your site available - ie, in stock?
• It says on your site that you offer delivery?

 

ANSWER:

It varies. We are able to get many of our products in 1-2 days, sometimes same day. Glass and crystal, however, can take up to a week, since many of these suppliers are on the West Coast, although we do have some in Kentucky and Michigan. There is ALWAYS the option of expedited freight if you are in a hurry, so be sure to let us know your needs and we will explore ALL options. It is our goal to make your schedule happen. Generally, however, try to give us 3-5 days for plaques or acrylics if possible. On glass and crystal, 10 business days works great, and we generally make it happen quicker. For the big cups, 5-7 business days since many of these cups come from Canada. Promotional Products are a different animal, and turnaround times will be specified with those items.

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