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Our Most Commonly Asked Questions...

• What is your turnaround time on an order?
• What is the difference between your products and "Promotional Products"?
• What about trophies?
• Do you have a rush charge if I need it sooner?
• Where are you located? Can I come pick something out?
• What do you charge for engraving?
• But I would really like my logo on the piece! Can you do it?
• Is there a way to see a proof before you start engraving?
• I'd like to setup an account and have you bill me.
• How does your online payment system work?
• Is everything on your site available - ie, in stock?
• It says on your site that you offer delivery?

 

ANSWER:

Because of the higher minimum quantities on Promotional Product items, pricing for these products is very competitive. (Yes, many of OUR products can be considered "Promotional Products" but we produce them in-house in smaller quantities.) For instance, we offer laser engraved pens that we buy in small quantities and we do the engraving in-house. Minimum quantity of 1. That one pen may cost $15 (just as an example). But you may also be able to order 150 of the same pens for $2 each through our Promotional Products section. These are products we market and sell for our third party suppliers, and they are produced in large minimum quantities and imprinted at their factories, then shipped to us ready to deliver to you. Their products are sold through us, and we monitor production, copy, proofs and scheduling for you - but the job is actually produced by our third party supplier. These are items our customers typically order for trade shows, or leave-behinds for their sales staff to distribute, whereas the small quantity items that we do in-house may be to mark an anniversary for a specific individual, where the customer only needs one piece. For this reason we have a separate promotional products search engine on our website and in our navigation bar, and we order from a database of hundreds of suppliers, through our special licensing and membership as promotional marketing distributors.

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