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Our Most Commonly Asked Questions...

• What is your turnaround time on an order?
• What is the difference between your products and "Promotional Products"?
• What about trophies?
• Do you have a rush charge if I need it sooner?
• Where are you located? Can I come pick something out?
• What do you charge for engraving?
• But I would really like my logo on the piece! Can you do it?
• Is there a way to see a proof before you start engraving?
• I'd like to setup an account and have you bill me.
• How does your online payment system work?
• Is everything on your site available - ie, in stock?
• It says on your site that you offer delivery?

 

ANSWER:

The only rush charges we pass on to you on our store items are shipping charges if an order has to be shipped other than ground (2nd day, next day, etc). Gas prices and shipping charges have affected us all, and all of our unfinished product is shipped from our suppliers standard UPS ground. Because we are a home-based business, our schedules are flexible so once you place an order with us, we are committed to making it happen, even if that means getting it done at 2am! So our charges will not change. Promotional Products are a little different, and those suppliers often have multi-tiered delivery schedules and rates in order to accommodate rush orders. We will let you know about these charges up front so you can decide how fast you need the order to happen.

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