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Our Most Commonly Asked Questions...

• What is your turnaround time on an order?
• What is the difference between your products and "Promotional Products"?
• What about trophies?
• Do you have a rush charge if I need it sooner?
• Where are you located? Can I come pick something out?
• What do you charge for engraving?
• But I would really like my logo on the piece! Can you do it?
• Is there a way to see a proof before you start engraving?
• I'd like to setup an account and have you bill me.
• How does your online payment system work?
• Is everything on your site available - ie, in stock?
• It says on your site that you offer delivery?

 

ANSWER:

We are a small company so we do not setup accounts on billing. We sometimes are able to make an exception on regular corporate accounts with a commitment to pay Net 10, but this is only after we have an existing business relationship. Most of our corporate accounts give us their credit card to keep on file and we charge that credit card for the order. For large orders, particularly glass, crystal, and acrylics, we must have at least a 50% deposit, no exceptions. Our suppliers get paid when we order from them, so we in turn must be able to cover those charges by your prepayment. Promotional Products are actually billed through our licensing organization, so we need payment or a credit card up front, or credit approval in order to bill as an open account. On promotional product orders we will give you a freight estimate up front, and then any adjustments will be made on the back end (final invoicing).

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