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Our Most Commonly Asked Questions...

• What is your turnaround time on an order?
• What is the difference between your products and "Promotional Products"?
• What about trophies?
• Do you have a rush charge if I need it sooner?
• Where are you located? Can I come pick something out?
• What do you charge for engraving?
• But I would really like my logo on the piece! Can you do it?
• Is there a way to see a proof before you start engraving?
• I'd like to setup an account and have you bill me.
• How does your online payment system work?
• Is everything on your site available - ie, in stock?
• It says on your site that you offer delivery?

 

ANSWER:

First and foremost, our system is SECURE! This was a critical issue for us and has taken us a couple years to gain enough confidence ourselves before we could open this up to our customers. Your protection is of utmost importance to us! There are a couple payment options. One is PayPal, and if you choose that option you will be prompted on screen and transferred to the PayPal site where you will conduct that payment, and come back to our site to finalize the order. That is an immediate transaction. PayPal transfers the money from your account to ours when you pay through their secure site. On the other hand, if you choose to pay by credit card, you will enter all your credit card information on our secure site and once we receive the order and confirm everything, we then process your card. Regardless of the payment option you choose, we will send you a final invoice via email once we receive and confirm your order. And the only items not covered in the initial online order payment is the shipping, since there may be expedited shipping charges if you requested a rush order, or final shipping charges since we don't have that cost until we actually ship your order (so those charges will be applied when the job is ready to ship).

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